Penetration testing, or pen testing, is a vital step in assessing and strengthening your organization’s cybersecurity defenses. However, for a penetration test to be effective, clear communication and coordination are necessary between the testing team and the organization. This is where having a point of contact (POC) becomes critical.
In this post, we’ll explore why assigning a penetration test point of contact is essential, the responsibilities they hold, and how this role helps ensure the success of your penetration test.
A penetration test point of contact is the designated individual who acts as the main liaison between the external penetration testing team (often third-party consultants) and the organization undergoing the test. This person plays a key role in ensuring that the test runs smoothly by facilitating communication, providing access to necessary systems, and addressing any challenges that arise during the testing process.
The point of contact can be someone from the organization’s internal IT, cybersecurity, or compliance team—someone familiar with both the technical landscape and security policies of the company.
Having a clear point of contact is essential for a successful penetration test for several reasons:
During a penetration test, there needs to be constant communication between the testing team and the organization. This includes discussing the scope of the test, providing updates on progress, and addressing any unforeseen issues. Without a single point of contact, communication can become fragmented, leading to confusion or delays.
The point of contact ensures that all relevant information is relayed to the right people within the organization, helping the testing process stay on track.
The point of contact is responsible for providing the penetration testers with access to the necessary resources, such as:
By ensuring that the testers have everything they need, the POC prevents unnecessary delays and allows the testing team to focus on finding vulnerabilities rather than waiting for access.
Before a penetration test begins, the scope and objectives need to be clearly defined. The point of contact plays a key role in communicating what areas of the organization’s infrastructure or applications will be tested. This person helps ensure that the test stays within agreed parameters and that any sensitive or off-limits systems are properly documented.
Managing the scope helps avoid disruptions to critical business operations during testing.
Once the penetration testing team identifies vulnerabilities, the point of contact is responsible for coordinating with internal teams to address and remediate these findings. They may also assist with clarifying the severity of issues identified and ensuring that remediation efforts are properly tracked and executed.
This coordination ensures that any discovered vulnerabilities are addressed promptly, reducing the risk of them being exploited in the future.
The penetration test point of contact has a range of important responsibilities that contribute to the overall success of the testing process. Some of the most critical tasks include:
Before testing begins, the point of contact must collaborate with both the internal teams and the penetration testers to define the test's scope and objectives. This ensures that both parties are aligned on what needs to be tested, what is off-limits, and what goals should be achieved (e.g., assessing network security, testing for web application vulnerabilities).
The POC also helps establish a timeline for testing, making sure that the test causes minimal disruption to business operations.
The penetration testing team will need access to various systems and applications to conduct a thorough assessment. The point of contact facilitates this by providing the necessary credentials, IP whitelisting, and other permissions that allow the testers to work without unnecessary roadblocks.
This task is crucial for the smooth and efficient progression of the test.
Throughout the penetration test, there must be an open line of communication between the testing team and the organization. The point of contact ensures that:
This coordination helps prevent any misunderstandings or delays during the testing process.
In some cases, a penetration test may inadvertently disrupt business operations. For example, simulated attacks could trigger security alarms or impact performance. The point of contact helps manage these incidents, making sure that business continuity plans are in place and that any interruptions are quickly resolved.
After the penetration test is completed, the testers will provide a report detailing the vulnerabilities they found, the risk level of each issue, and recommended remediation steps. The point of contact is responsible for ensuring that these findings are addressed by coordinating remediation efforts across relevant teams.
They may also assist with scheduling follow-up tests to verify that vulnerabilities have been adequately resolved.
Choosing the right individual to serve as the penetration test point of contact is crucial for a smooth testing process. Here are some factors to consider when selecting a POC:
The point of contact should have a strong understanding of the organization’s IT infrastructure, security protocols, and overall architecture. This allows them to efficiently communicate with the penetration testers and understand the technical aspects of the test.
SOC 2, PCI DSS, and other compliance frameworks often come into play during penetration tests. The point of contact should be familiar with the organization’s security policies and any compliance requirements relevant to the test.
Since the POC will be responsible for coordinating between various teams and external penetration testers, strong communication skills are essential. They must be able to clearly articulate the test's goals, relay updates, and ensure that all stakeholders are aligned throughout the process.
The point of contact should have enough decision-making authority to address issues as they arise. Whether it’s granting access to a system or adjusting the scope of the test, having a POC who can make quick decisions helps keep the test moving forward without delays.
A penetration test point of contact plays a pivotal role in ensuring the success of a penetration test. By acting as the central liaison between the testing team and the organization, they help streamline communication, manage access to resources, and ensure that test results are acted upon efficiently.
Choosing the right POC, someone with the technical expertise and communication skills needed to manage the process, is essential for a smooth and effective penetration test.
Whether you’re conducting an internal pen test or working with third-party testers, make sure you have a capable point of contact in place to maximize the benefits of your security testing efforts.